Administrative Assistant & Customer Service Associate - E-Commerce Support

Join Onemate Auto Accessories Sdn. Bhd. as an Administrative Assistant & Customer Service Associate in the vibrant heart of Bali! This dynamic role combines administrative excellence with exceptional customer support to elevate our e-commerce operations. As part of our growing team in Kuta, Badung, you'll be the backbone of our customer service and administrative functions, ensuring smooth operations and delighted customers.

In this role, you'll handle daily administrative tasks, manage customer inquiries, and ensure our online store runs seamlessly. With a focus on efficiency and customer satisfaction, you'll use tools like Google Workspace, WhatsApp Business, and Shopify to streamline operations. This is your chance to grow in a fast-paced environment where your hard work and dedication are rewarded.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage customer inquiries and complaints via email, phone, and social media, ensuring timely and professional responses.
• Process and organize administrative tasks, including data entry, scheduling, and record-keeping.
• Assist in maintaining our online store using Shopify, including product updates, order processing, and inventory management.
• Coordinate with the sales and marketing teams to ensure smooth operations and customer satisfaction.
• Use Google Workspace and WhatsApp Business to manage communications and customer interactions efficiently.
• Provide excellent customer service, addressing customer needs and concerns promptly and effectively.
• Assist in organizing and coordinating team meetings, events, and other administrative functions.
• Stay updated with industry trends and best practices in e-commerce and customer service.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in administrative roles or customer service, preferably in e-commerce.
• Proficient in using Google Workspace, WhatsApp Business, and Shopify.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Customer service-oriented with a focus on delivering excellent customer experiences.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Bali's culture and local business practices is a plus.

🛠️ Keahlian

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