Customer Service Assistant / Service Administrator (Full-Time/Contract)

Join Gliderol Doors (S) Pte Ltd as a Customer Service Assistant / Service Administrator and take the next step in your career! This role offers excellent opportunities for professional growth in a dynamic and supportive environment. Based in beautiful Bali, you will be responsible for providing top-notch customer service and managing service operations to ensure customer satisfaction. With a competitive salary of IDR 5,000,000 - 8,000,000 per month, this is your chance to thrive in a vibrant and fast-paced workplace.

In this role, you will handle customer inquiries, resolve complaints, and ensure smooth service delivery. You will work closely with the sales and operations teams to maintain high service standards. This is a full-time position offering a chance to grow and develop your skills in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction.
• Manage service operations to ensure smooth delivery and timely completion of tasks.
• Work closely with the sales and operations teams to maintain high service standards.
• Use customer relationship management (CRM) software to track and manage customer interactions.
• Monitor service performance metrics and provide regular reports to management.
• Ensure compliance with company policies and procedures.
• Train and mentor new team members to maintain high service standards.
• Participate in team meetings and contribute to the development of service strategies.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve complaints effectively.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

🛠️ Keahlian

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